Meet the team
We dive deep into your goals and deliver tailored merchandise ideas that just feel right for your brand and audience.
Welcome to M&M
International suppliers of promotional merchandise, offering time saving solutions to busy marketing teams.
“When I founded M&M, I wanted to offer a quality of service and product that felt personal and that I would expect to receive myself. My long experience in promotional merchandise means that the logistical challenge of wrapping and shipping to deadlines doesn’t faze me or my team. I’m proud that many of my long term clients describe us as their trusted partner rather than supplier; like one of their own in-house marketing team.” Chani Martin- Sales Director and Founder of M&M
If you need a solution to your merchandise distribution, a bespoke product such as a chocolate grannie or a sustainably produced, personally embroidered polo shirt in your new brand colours for a high-profile campaign – get in touch. We can’t resist a challenge!
We believe that great merchandise, start with great relationships, and those relationships start with getting to know each other.
Get in touch to meet your Merchandise Magic Maker.
Chani
I am the MD & Founder of M&M. That means I’m responsible for running the business and managing a team.
But I have to say, my favourite job to do is being a Merchandise Magic Maker. I like nothing more than helping busy Marketing Managers create great merchandise ranges that their clients love, remember them for and subsequently use which is the point of what we do.
Outside of work, I am a mum of four. Only one left at school, but they all still keep me on my toes.
Direct phone: 07962 995730
General Office Telephone: 01242 472700
Jasmine
I’m the Office Manager and Sales Administrator, and part of the Merchandise Magic Makers here at M&M.
My favourite part of the job is being first in line when new samples land in our showroom. The more unusual, the better, and trust me, we see some brilliant ones! I love making the order process smooth and stress-free for our clients, so you can sit back while we take care of the details.
When I’m not in the office, I’m usually out on a walk being led by my three dogs, who are firmly convinced they’re the ones in charge.
General Office Telephone: 01242 472700
Mary
I’m Head of Marketing & Creative at M&M, which means my role is a mix of creativity, strategy and problem solving. One minute I’m coming up with a new campaign or designing something cool, and the next I’m working on our website or figuring out how we can do something better. I love coming up with new ideas and finding creative ways to bring the M&M brand to life!
One of my favourite parts of my role is designing our own branded merchandise for events, giveaways and gifts. There’s something very satisfying about taking an idea from a random thought in my head to an actual piece of merch you can hold, wear or give away!
Outside of work, you’ll usually find me doing something sporty or getting completely invested in my latest random hobby or side quest. I’m always finding something new to try, make or learn.
General Office Telephone: 01242 472700
Lilly
I work as a Sales Apprentice here at M&M. I work closely with all our clients and suppliers to put ideas together and solve any problems along the way.
Since starting my apprenticeship, I’ve been learning something new every day, building my experience and meeting some inspiring people.
My favourite part of the job is helping our clients find the perfect branded merchandise tailored to their campaigns and building strong relationships across my network.
Outside of work, I manage 3 brothers so there is never a dull moment!
General Office Telephone: 01242 472700
Kevin
I’m the Commercial Manager here at M&M, and my focus is supporting the growth and development of the business. I work closely with the team to make sure we keep finding better ways to help our clients, and that every idea we bring to the table delivers real value.
I’ve spent my career in sales, marketing and business development, working in a number of large, complex organisations. What I’ve learnt along the way is that I’m at my best when the conversation is about solutions and outcomes, not just products. That’s exactly why I feel so at home at M&M.
Outside of work, I do help out with my wife’s dog boarding and walking business, so you’ll often find us exploring the Cotswold Way with a variety of dogs. If there’s any time left over, I’ll be out on one of my bikes, either testing new routes through the countryside or tackling one of our many beacons.
My favourite part of the job is seeing a client’s idea come to life and knowing we’ve made their life a little easier along the way.
General Office Telephone: 01242 472700
Accounts and Sales
Our Business
We wouldn’t be here without our clients, which is why your needs are the basis for every decision we make. We do not hold stock and so will never try and sell you discounted merchandise that we need to get rid of. Rather than work through a cheapest and quickest shopping list, we consider carefully what promotional merchandise will represent your brand and be relevant for your campaign or event. Our longstanding clients have a promotional merchandise plan well ahead of time, however events can always spring up at the last minute. We always have some ideas on standby and have built strong relationships with the industry’s largest suppliers over the years, so when we need to, we can deliver quickly and stress free.
Whether you are launching a new product, wish to promote your brand, thank people or create growth and opportunities in your business, we can guide you through ideas, creating visuals and supplying samples of promotional merchandise until everyone is happy with your concept.
Personalised Service
You will work with a dedicated Promotional Merchandise Consultant who will help, advise and guide you through your project from concept to delivery.
Fulfilment and Shipping
Marketing and Merchandise offer a complete solution for your branded merchandise and business gift fulfilment needs. We can ship in bulk to single or multiple locations, store and distribute your stock as required or wrap pack and ship direct to individual addresses, perfect for clients or staff who are now home based.
Never say no
Have a great idea but can’t find anyone who can supply it? Chani loves a challenge, with her industry experience and suppliers across the world there’s not much we can’t source.
Efficient Processes
After many years experience we have tried and tested systems in place to make sure your order is processed quickly and efficiently. Nothing is sent to print without your final approval and we will keep you informed of delivery dates.
Core Values
Marketing and Merchandise are proud to offer a dedicated service to our customers. We genuinely want you to love your merchandise and we are proud to work openly and with honesty and integrity. We will always offer the best quality, as well as the best service and will work to your budget with no surprise charges.
Design Support
Marketing and Merchandise have a design team on hand to make sure your promotional merchandise is produced to match your brand guidelines. We can provide visuals to help you choose your perfect merchandise and supply pre-production samples of products if necessary.
Our Values
Collaboration – relationships are key and we’re stronger together. We’re in it for the long term and want to become your partner, brand ambassador and an extra pair of hands you can rely on.
Challenge – the whole team loves a challenge. And whilst good is all very good, if we think it can be better, from products to processes, we’ll definitely say so.
Dedication – we depend on each other to get the job done, whatever it takes, to deliver what we promise. We’re supportive, we’ll check in regularly and we want to help. Our own professional pride is paramount.
Friendly – we’re approachable, personable, fun, a little bit playful but always professional. For us, business is personal.
Knowledgeable – we have bags of experience and stay bang up to date with industry trends, innovation and qualifications. We champion personal development and sharing our learning, so everyone can benefit.
Passion – we’re passionate about everything we do and how we do it. We’re enthusiastic, positive and genuinely excited to deliver the best merchandise and client experience we can.
Transparency – honesty and integrity count for everything. Regardless of client size, you can expect the same level of service, pricing and open communication at all times.
Trustworthy – we trust each other and trust our supply chain, so you can trust us to do what we say, when we say we will.
